Mystella Reviews

I ordered an item on Thursday, June 30 (Canadian customer) and it has yet to ship (it is now July 7). I get that Monday, July 4th was a U.S. holiday but still, this is ridiculous. While I was given a $15 store credit, I don't want store credit as I doubt I will order again, I would have preferred a credit to my Visa but was not given that option.

Necklace lost its coating and turned yellow. Do not purchase! Company give no warranty after 120 days.

I keep getting charged for products on Stella and dot even though I order one time only. I try to call their customer support and they refer you to a chat line that charges you a 1.00 but ultimately signs you up fir a monthly communication charge. I am going to cancel my subscription ASAP.

Although I love the style of Stella and Dot jewellery, I often end up disappointed. I've bought numerous items over the years and although they start off looking great, they end up tarnished or broken within 6 months or so which, for the high price, is unacceptable. With earrings, the posts have broken off, the silver and "gold" necklaces get tarnished and the stretch bracelets end up super stretched out and unwearable. I could be wrong but I seem to remember the quality being better. The final straw was when I recently ordered a long yellow-gold chain for a pendant I wanted to wear and it arrived very tarnished and gray looking - completely different colour than the gold pendant I want to wear with it. To be honest, I missed the refund/return window and I don't really have time to deal with it anyway (perhaps they would take it back but what a pain). Disappointing because when this company started out, they really stood out as a quality brand for costume jewellery.

The gold changes colors. They claim its 14k its definitely not. When you return the jewelry they refuse to give your money back but offer you a credit which does not cover the entire cost of the chain you returned. All reviews must be friends or family. Stay away from this company if you want your neck to stay the same color.

I ordered earrings on Dec 15. I keep going to the email I got that Says "consider it shipped" but it says no info is available until shipped. I've checked back for 5 days I with I hadn't ordered them if they are not going to arrive by the 24th.

Expensive and they don't stand behind their product. Tarnishes and poor quality. Poor customer service.

Yes, it is costume jewelry, but for the price should have been better than dollar store quality. The item was tarnished on arrival. I have already tossed it. DO NOT WASTE YOUR MONEY ON THIS COMPANY. They lost my order, tracking showed label create but nothing else. I contacted them several times via the customer service email to say that there was a problem. (There isn't a phone option, that is telling as if they didn't have lots of issues there would be a phone number) They ignored the messages, the consultant had to get involved before they would check on why it never shipped when I asked her for a refund. They finally figured out they never actually packed the order and started the process over as if it was a new order. NO apology or any kind of customer service contact on it. I placed the order to help a friend start her own business with them. I have told her that she should go elsewhere as the above are not the actions of a good business to be involved in.

STELLA AND DOT IS A CHEAP RIPOFF OVERPRICED UGLY ITEMED COMPANY. DO NOT WASTE YOUR MONEY ON THIS CHEAP OVERPRICED $#*!.

I am still waiting for an item that should have been here two weeks ago. No word yet from customer service. I wish zero stars was an option.